Refund policy

We offer a 30-day return window, allowing you to submit a return request within 30 calendar days after receiving your goods.

To qualify for a return, items must remain in original condition: unworn, unused, complete with original tags and intact original packaging. A purchase receipt or valid order proof is also required for return processing.

To initiate your return, reach out to our support team via info@arlocir.shop. All returned goods must be delivered to this address: 46 High Street, Taranaki 4310, New Zealand. Once your return application is approved, we will send you a pre-paid return shipping label together with step-by-step return instructions. Any parcels sent back without prior return authorization will be rejected and unprocessed. For all return-related inquiries, feel free to email us at info@arlocir.shop anytime.

Please fully inspect your order upon delivery. If your items arrive faulty, damaged or incorrect, contact our support immediately so we can assess the issue and resolve it properly for you.

Certain product categories are not eligible for return, including perishable goods (food, fresh flowers, live plants), custom-made personalized items, and personal beauty care products. Hazardous substances, flammable liquids and compressed gases are also non-refundable. If you have doubts about whether your item qualifies for return, kindly contact us for clarification. Sale clearance products and gift cards cannot be returned or refunded under any circumstances.

The most efficient solution for item exchange is to complete a return for your current product first. After your return is fully approved, you may place a separate new order for your desired replacement goods.

For all orders shipped to European Union territories, you hold a statutory 14-day cooling-off period. You may cancel your order or return purchased items within 14 days for any reason, with no justification needed. The same return standards apply: goods must stay unworn, unused, with original tags and packaging attached, plus a valid purchase proof.

We will send you a notification once we receive and inspect your returned parcel to inform you of refund approval status. If approved, funds will be automatically refunded to your original payment method within 10 business days. Please note that banks and credit card providers may require extra processing time to complete the fund transfer. If you have not received your refund 15 business days after approval, please email our team at info@arlocir.shop for follow-up assistance.